We ship throughout the United States. All orders are shipped from our location in Holmen, WI, using USPS unless otherwise noted. Shipping costs will apply, and will be added at checkout. Please note that we are unable to ship to forwarding addresses and any such order may be canceled automatically by our system.

Your happiness is our top priority and we will do what we can to ensure your satisfaction with every purchase. We offer returns and exchanges within 14 days for unopened products.

To return, please pack the items in the original packaging or in a safely secured package to prevent damage during shipping. Please include a copy of your original receipt. Customers are responsible for shipping costs for products returned/exchanged. Please remember to save your Tracking Information, as we are not responsible for lost or stolen items sent to us for return/exchange.

Send Returns/Exchanges to:

Bella Botanicals

W5538 County Road OS

Onalaska, WI 54650

Once we receive the package and inspect the product(s), the total amount minus the original shipping cost will be returned back to your original form of payment. We do not accept returns of an item if you have opened and/or used the product. We are unable to accept returns of partial sets or bundles.

Once the return is approved, please allow 10 days for the return to be processed.

Discount codes are one-use only, and cannot be combined with any other offer or discount. Not valid on previous purchases.

Orders are subject to sales tax in the following states: Wisconsin 

Taxes may change without notice depending on regulations.

Natural ingredients have a different shelf-life compared to mass-produced, chemically-preserved products. To ensure that your products are used during their time of optimal freshness, we recommend storing all products in a cool, dry place out of direct sunlight and using them within 12 months of opening.

'Natural' products in the beauty industry refer to using ingredients sourced from nature, omitting potentially harmful synthetics and harsh preservatives.

We use organic ingredients whenever possible. Organic ingredients comply with standards for organic farming, which includes using no pesticides or herbicides, hormones, or antibiotics on the crops.

Yes, we use preservation in our water based products to protect you as consumers. Preservatives are needed in skincare that contains water to prevent the growth of mold, bacteria, yeast, and fungus. We use paraben-free and formaldehyde-free preservatives.

Our products do not contain common allergens such as dairy, gluten, nuts, soy, or eggs. Some of our products contain some essential oils which may cause skin irritation. If you have a history of having skin that is extra-sensitive to skincare products, we recommend conducting a patch test first. Apply product to a small area of skin and wait 24 hours to test sensitivity before full application.

No. Only products labeled with CBD contain CBD.

Our organically farmed CBD distillate contains naturally occurring, non-intoxicating constituents in the plant. These may include terpenes, vitamins, minerals, and other phytocannabinoids that have a positive impact on your skin.

Yes, CBD is legal according to the 2018 Farm Bill. It is federally legal to grow, sell, and consume hemp-based products (including hemp-based CBD, which we use in all Bella Botanicals products). The same isn’t true for marijuana-derived CBD products, for which legality varies by state.

All our CBD is derived from hemp, which legally must contain less than 0.3% THC per industry guidelines.

No. CBD is non-intoxicating and will not get you high.

Drug tests vary as to what compounds are being analyzed, so we are unable to make any claims or guarantees regarding use of our products and drug tests.

No. We only test our products on willing humans.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Our products should not be confused with prescription medicine and they should not be used as a substitute for medically supervised therapy. The efficacy of these products and/or any testimonials have not been confirmed by FDA-approved research. The Federal Food, Drug, and Cosmetic Act require this notice. 

It is especially important for those who are pregnant, nursing, chronically ill, elderly or under the age of 18 to discuss the use of products containing CBD with a physician prior to using. The information on our website is intended to provide general information regarding our products and is not to be construed as medical advice or instruction. All of the hemp extract/CBD products that we sell have been 3rd party lab tested and contain less than 0.3% THC.

Yes, alcohol free toner is better. Alcohol dehydrates the skin and can allow for certain skin issues, like oiliness, dryness, and blemishes/acne, to occur. If alcohol is found within the first four ingredients of a product, it is going to have an effect on the skin. The goal is to have enough good bacteria on your skin, and alcohol creates an imbalance in the skin’s levels of good and bad bacteria. The alcohol interferes with your skin’s natural acid mantle and dries and kills good bacteria on your skin. Our facial toner uses hydrosols, which are made from steam distilling plant material. This process is also used in creating essential oils. Hydrosols contain many nutrients from plant materials and are much gentler on the skin. The hydrosol base helps to moisturize, sooth, and tone the skin as opposed to products with an alcohol base.

Yes, hydrosols in toners are very good for your skin. Hydrosols are the product of steam distilled plant material, and they help to hydrate, exfoliate, and tone the skin. They are naturally pH balancing, astringent, and toning. These properties make hydrosols beneficial for all skin types. Our toner incorporates a hydrosol blend of witch hazel and lavender.

Witch hazel helps to regulate the skin’s oil production, and also nourishes, tightens, soothes, and can reduce breakouts. Witch hazel hydrosol is made up of between 5% and 12% of tannins, flavonoids, and catechins. These ingredients have anti-inflammatory and antioxidant properties. Witch hazel hydrosol provides a cooling sensation, helps reduce tissue swelling, and can help reduce redness of the skin.

Lavender hydrosols are antiseptic, anti-inflammatory, relaxing, and balancing to sebaceous glands. In our toner, lavender hydrosol helps calm and soothe the skin. It works to balance dry and oily skin types. Our toner’s unique blend of witch hazel and lavender hydrosols makes it the perfect toner for all skin types.

Yes! Fruit acids are absolutely good for acne. Acne occurs when bacteria, oil, and debris get locked in the skin. Unlike synthetic acid blends, our fruit acid gel contains alpha hydroxy acids from fruit; these acids are exfoliants that help remove dead skin cells. Fruit acid is especially beneficial for individuals with acne prone skin, but it can be used by individuals of any skin type. We highly recommend our fruit acid gel to teenagers who are experiencing mild breakouts and/or acne. The fruit acids in our gel will help with the overproduction of oils on the skin, which can help minimize breakouts. Use this product in conjunction with our Natural Beauty Trio for the ultimate acne fighting skincare routine.

Yes, fruit acids are good for your skin. Fruit acids are considered skincare super heroes because of how effectively they combat the signs of aging. They can help to minimize fine lines and wrinkles, exfoliate, brighten, and improve the skin’s tone and texture. Our fruit acid gel contains alpha hydroxy acids, which are hydroxy acids that naturally occur in fruits. Alpha hydroxy acids help to visibly brighten the skin, promote collagen production, promote blood flow to the skin, and minimize and correct discoloration.

Over-the-counter products will have lactic and glycolic alpha hydroxy acids, but our fruit acid gel is a combination of four alpha hydroxy acids (lactic acid, glycolic acid, citric acid, and tartaric acid). Our fruit acid gel is also infused with algae, aloe, and licorice root extract to hydrate,
soothe, and naturally lighten hyperpigmentation on the skin.

Fruit acids can be good for all skin types, but are especially helpful to those with aging and acne prone skin. Proper exfoliation is key to maintaining a healthy skin barrier, and that is why most can find fruit acids beneficial. Those that have redness and skin sensitivities should avoid acids, or use them at extremely low concentrations.

Without a doubt, YES! Oils can be extremely beneficial to the skin as they promote skin healing, and nourishment. They can help to reduce fine lines and wrinkles, reduce dry patches, and are great for balancing the skin's natural oil production.

The answer to this can vary, but there is one main component to finding success with a facial oil, and that's understanding comedogenicity.

The comedogenicity of oils is a rating used to determine the likelihood of the oils ability to clog the pores and cause breakouts. It's imperative to use oils on your face that score low on this scale.

In our Antioxidant Facial Oil we use a blend of Olive Squalane, Organic Evening Primrose, Organic Fractionated Coconut Oil, and Organic Jojoba Oil. These oils are all considered to be non-comedogenic, or non-pore clogging.

More often than not, yes. For those with oily skin, when we strip the skin of it's natural oils, our skin can go into over production mode and cause more sebum build up. When you have oily skin, applying an oil can replenish your skin's natural oil levels therefore keeping breakouts at bay.

The right oils, non-comedogenic varieties, can help balance the skin. Our facial oil is an antioxidant with organic evening primrose oil, olive derived squalane oil, and hemp extract. Our oil blend is crafted to soothe acne-prone skin and can help prevent breakouts. The organic evening primrose oil protects the skin from radical damage, restores moisture balance in the skin, and
soothes skin irritations. It is fast-absorbing and helps to soothe acne and reduce future breakouts.

Yes. Rose clay is great for those with sensitive skin. It has skin calming, anti-aging, and cleansing benefits. Rose clay, sometimes referred to as pink clay, is a natural kaolinite claythat can be sourced from soils that exist in moist climates including Brazil, Bulgaria, France, the United Kingdom, Iran, Germany, India, Australia, and a few other countries.

Our clay face mask contains rose clay and white kaolin clay to absorb excess oil and prevent acne blemishes, and these clays are well-suited for people with sensitive skin. We also use colloidal oatmeal and honey powder in our clay mask to soothe and pull moisture into the skin.